Case study · Schools: Cristo Rey St. Viator cut IT cost 35 percent and gained daily onsite support.

The school was spending more than $200,000 a year on IT and AV, and the systems still underperformed. Support from its provider was inconsistent. Nobody had a clear view of the technology or a plan for it.

Staff knew where the daily pain was. What they could not see were the deeper inefficiencies behind it.

We started with an open offer: thirty days of shadowing the school's team, free of charge. We showed up every day for a month and worked alongside the admin team. We documented how the school worked and found costs nobody had noticed.

Then we audited every device, system and vendor, and took over from the previous provider without downtime. The school now has daily onsite support with remote coverage, so it does not need an IT hire of its own. We built an IT plan with the board and put better tools in front of staff. We became the one point of contact for every technology vendor.

Annual IT cost fell 35 percent, from $144K to about $90K. AV and low-voltage spending fell 42 percent, from $60K to about $35K a year.

The numbers were not the whole of it. Staff and faculty grew more fluent with their technology. Students started tech clubs and now help run AV at school events.