Cristo Rey St. Viator College Preparatory, Las Vegas
35%
lower annual IT cost
Managed ITAVCybersecurity
Managed IT services in Las Vegas: One agreement. Everything with a plug.
One agreement that covers your people, your systems, your cameras and phones, and the vendors behind them. Onsite in Las Vegas, with the same technicians every time. It works as your outsourced IT department.
What is included
Eight things you stop worrying about.
The agreement covers the building, not just the computers: from the help desk to the camera on the loading dock.
Help desk and onsite visits
A number your staff call, and a technician who walks in. The same people every time.
Monitoring and patching
Every server, workstation, switch and camera watched and kept current, before anyone notices a problem.
Backup and recovery
Local and offsite copies, restores that are tested, and a written plan for the bad day.
Security baseline
Endpoint protection, email filtering, multi-factor sign-in and access policies, with the paperwork your auditor asks for.
Cameras, access control and AV
Surveillance, doors, screens and sound, on the same agreement as the computers.
Phones and connectivity
Phone systems, internet circuits and the carriers behind them, managed by us.
Vendor management
Your software, hardware and telecom vendors call us. You get one answer.
Projects and moves
New locations, refreshes, cabling projects and office moves, planned by us and quoted in writing before work starts.
How an agreement starts
We earn the contract before you sign it.
No sales deck. We look at everything, work alongside your people for a month, then put a fixed scope in writing.
- 01
The free audit
We look at everything with a plug: network, security, cameras, phones, vendors. You get a written report you keep, whatever you decide.
- 02
Thirty days onsite
Before any agreement, we spend a month in your building learning your systems and your people. The shadowing costs you nothing; work you ask for is quoted first and billed at the agreed rate.
- 03
One agreement
Prepaid monthly hours at a fixed rate, covering support, projects and your vendors, with the scope and the prices in writing.
- 04
We show up
Onsite in Las Vegas, with the same people every time. Your vendors call us, not you.
The same faces every visit. Meet the team that shows up.
What it costs
A fixed hourly rate, prepaid monthly. The first quote arrives with the audit.
Support is sold in prepaid monthly blocks of hours. Your agreement puts the hours and the hourly rate in writing, so the block is the same amount every month. Around-the-clock coverage and advanced work are priced higher than standard support in business hours.
We size the block after we've walked your building. A first quote arrives with the audit report, so you can see what it's based on and what it replaces. The thirty days onsite settle it before anything is signed.
- Schools and nonprofits get our education rate.
- Prepaid blocks cost less than ad hoc hours, and an annual agreement earns a bonus.
- Unused hours carry forward month to month. They reset at the end of each contract quarter. After the first sixty days, thirty days' written notice ends the agreement.
- Hardware you buy, carrier bills and software licenses are billed separately. Large projects are quoted in writing before any work starts.
In three of our four case studies the agreement cost less than what it replaced. The first of them is below.
Results
A whole campus, one team, a third less spend.
Annual IT spend went from $144K to about $90K. AV and low-voltage spending fell 42 percent. The school gained daily onsite support.
Also on the same agreement
Straight answers
Questions we get
Do we have to replace what we have?
No. The audit tells you what is worth keeping. We take over what works, fix what does not, and replace only what costs you more to keep than to change.
What happens to our existing vendors?
They stay if they are good and they start calling us instead of you. Carriers, software vendors, copier companies and camera installers all get one point of contact.
How fast do you respond?
We don't publish a response time until we have a measured one to show. What's in writing is the scope, the coverage hours and the prices, and around-the-clock coverage is a line in the agreement with its own rate. Two technicians know every account, so the person who answers already knows your network.
Do we still need our own IT person?
Often not. The agreement is built to stand in for an IT department: Cristo Rey St. Viator needs no IT hire of its own. Where a client keeps an in-house technician or a technical office manager, we work alongside and cover the rest, from projects to after-hours. Read the Cristo Rey St. Viator case study.
Do you work outside Las Vegas?
Yes. Our technicians work onsite in Las Vegas, Henderson, North Las Vegas and the rest of Clark County. Everywhere else in the United States, we support organizations remotely. For a larger organization with sites in other states, we can staff a site or bring in technicians local to it.
How much do managed IT services cost?
Support is sold in prepaid monthly blocks of hours. Your agreement puts the hours and the hourly rate in writing, so the block is the same amount every month. Around-the-clock coverage and advanced work are priced higher, and schools and nonprofits get our education rate. A first quote comes with the audit report, which shows what it's based on. Hardware, carrier bills and licenses are billed separately. How the agreement is priced is set out above.
Free systems and security audit
Start with the audit. Keep the report.
We walk your site, your network, your cameras, your phones and your vendor contracts, then hand you a written report. Whatever you decide to do with it, it's yours.
A+ with the BBB · In Las Vegas since 2016 · No obligation